Last Updated: May 2026

OVERVIEW
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We are committed to delivering high-quality web design and development services. We understand that circumstances can change, and we want to handle every situation fairly and transparently. Please read this  Policy carefully before placing your order.

Due to the nature of digital and creative services, all sales are generally final once work has commenced. However, we offer a fair and structured refund process based on the stage of your project at the time of the request.

1. REFUND ELIGIBILITY

1.1 Full Refund 

You are entitled to a full refund if:

• You cancel your order within 24 hours of payment, provided no work has begun.
• We fail to start your project within the agreed timeline without prior notice.
• We are unable to deliver the agreed scope of work due to circumstances on our end.

1.2 Partial Refund

A partial refund may be issued in the following situations:

• You cancel after work has commenced — a refund will be issued for the portion of work not yet completed.
• The project is cancelled midway through due to mutual agreement.
• Significant delays caused solely by our team, beyond a reasonable buffer period.

* Note: The refund amount will be calculated based on the percentage of work completed at the time of cancellation.

1.3 No Refund

Refunds will NOT be issued in the following cases:

• Work has been completed and delivered as per the agreed project brief.
• The delay or issue is caused by the client (e.g., delayed content, feedback, or approvals).
• The client changes the project scope mid-way without a formal change order.
• The client is dissatisfied due to personal preference changes after approving a design direction.
• Third-party costs (domain registration, hosting, stock images, plugins) are non-refundable.

2. PROJECT CANCELLATION

To cancel a project, you must submit a written cancellation request via email to our official support address. Verbal or informal cancellations will not be accepted.

Once we receive your request:

• We will acknowledge it within 1 business day.
• We will calculate the work completed and issue an invoice or refund accordingly.
• All work completed up to the cancellation date remains the property of our agency until full payment for that phase is received.

3. REVISION & REVISION DISPUTES

Each pricing plan includes a set number of revision rounds. If you feel the delivered work does not meet the agreed brief, you must raise a dispute within 7 days of delivery.

We will review the brief against the deliverable and offer one of the following resolutions:

• Revisions to bring the work in line with the original scope.
• A partial credit toward future work.
• A partial refund if we determine the delivery was substantially off-brief.

* Disputes raised after 7 days of delivery will not be eligible for refunds.

4. HOW TO REQUEST A REFUND

To submit a refund or cancellation request, please follow these steps:

Step 1 — Email us at: <a href’=”softivus@gmail.com” target=”_blank”> softivus@gmail.com </a>
Step 2 — Use the subject line: “Refund Request – [Your Name / Project Name]”
Step 3 — Include your order/invoice number, reason for the request, and any supporting documentation.

We aim to review and respond to all refund requests within 5 business days. Approved refunds will be processed within 7–10 business days to your original payment method.

5. CHARGEBACKS & PAYMENT DISPUTES

We strongly encourage clients to contact us directly before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks may result in suspension of services and may be contested. We are always willing to work with you to reach a fair resolution.

6. CHANGES TO THIS POLICY

We reserve the right to update this policy at any time. Changes will be posted on our website with a revised effective date. Continued use of our services after a policy update constitutes acceptance of the new terms.

7. CONTACT US

If you have any questions about this Refund & Returns Policy, please reach out to us:

Email : hello@softivus.com
Phone : +880 1898 935148
Business Hours: Saturday – Thursday, 9:00 AM – 6:00 PM (+6 GMT)
Website : https://softivus.com/

© 2026 Softivus. All rights reserved.